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In October 2019, Fraser was appointed President of Citigroup and Head of Global Consumer Banking (GCB).

In 2015 Fraser was ranked number 41 on Fortune's list of the 51 Most Powerful Women in Business, up from number 48 on the 2014 list. American Banker named her the "Number 1 Woman to Watch" both in 2014 and 2015.

Less than a year later, in March 2014, Fraser was promoted to CEO of US Consumer and Commercial Banking, succeeding Cecelia Stewart who announced her retirement. And in April 2015 she was named CEO of Citigroup Latin America, with responsibility for operations in 24 countries. The latter promotion followed a reshuffling of Citigroup executives sparked by the retirement of Manuel Medina-Mora, CEO of Citigroup's global consumer bank. Medina-Mora was replaced by Stephen Bird, former CEO for the Asia-Pacific region, who in turn was replaced by Francisco Aristeguieta, former CEO of Citigroup Latin America. Now based in Miami, Fraser has been tasked with, among other things, "instilling a more U.S.-like culture" at Banamex (Banco Nacional de México), owned and operated by Citigroup since 2001. The bank was fined $2.2 million on fraud charges in 2014. The head of Banamex, Ernesto Torres Cantu, reports directly to Fraser.

In May 2013 she was asked to replace the retiring CEO of CitiMortgage. Though she knew the move was a career risk, she accepted the challenge. Her stewardship of Citigroup's mortgage division coincided with the marketwide drop in demand for mortgage refinancing, forcing the bank to refocus its efforts on selling residential mortgages to home buyers. Citigroup closed several mortgage offices nationwide and laid off 1,000 employees in September 2013 alone.

In June 2009 she was named CEO of Citi Private Bank. At the time of her promotion, the bank was running an annual deficit of approximately $250 million; it returned to the black during her four-year tenure. Among the changes she implemented were a decrease in the ratio of private bankers to clients, with a target of one banker for every 30 clients, and the removal of commissions and sales formulas for bankers in favor of a year-end discretionary bonus.

Fraser is married and the mother of two sons. Her husband, a native of Cuba, left his job as a bank manager in Europe during the financial crisis of 2008 to spend more time caring for their young children. In June 2015 Fraser appeared on a CBS Local report about Citi Global Community Day, in which she and other volunteers spruced up the Liberty Square public housing project in Miami.

A member of the Citi Operating Committee, Fraser is one of only two women on that 24-member panel. She is also a member of the board of the Touch Foundation since 2006.

Fraser was hired as Head of Client Strategy in Citigroup's investment and global banking division in July 2004. In October 2007 she was promoted to Global Head of Strategy and Mergers and Acquisitions, a position she held until May 2009. Her tenure as Global Head coincided with the financial crisis of 2007–2009, and she was part of the executive team that was "charged with restructuring the group, leading its re-engineering effort, making divestments and raising new capital".

She wrote articles on globalization and was a co-author, with three other McKinsey employees, of the 1999 book Race for the World: Strategies to Build a Great Global Firm. As part of her research for the book, she traveled to China, Hong Kong, Indonesia, Singapore, and India to interview McKinsey clients about their global challenges. After hearing her speak about the book, Citigroup executive Michael Klein spent several years encouraging Fraser to make the move to Citigroup, which she eventually did in 2004.

In 1994 she became a partner at McKinsey & Company, working in financial services and global strategy. For the first six years she worked in New York, and for the last four years in London. She worked only part-time while raising her young children.

After graduation, she worked as a mergers and acquisitions analyst at Goldman Sachs, London, from July 1988 to July 1990, then as a brokerage associate for Asesores Bursátiles, a Madrid-based securities broker, from August 1990 to June 1992. In 1992 she enrolled at Harvard Business School, earning her MBA in 1994.

Jane Fraser was born in St Andrews, Scotland. She attended Girton College, Cambridge, from 1985 to 1988, graduating with an MA in economics.

Jane Fraser (born 1967) is a Scottish-American banking executive. Educated at Girton College, Cambridge, and Harvard Business School, she was a partner at McKinsey & Company for 10 years before joining Citigroup in 2004. She has been promoted numerous times and acceded to four CEO posts, the latest being CEO of Citigroup Latin America in April 2015. She was included on Fortune's "Most Powerful Women in Business" list in 2014 and 2015 and has been called the "Number 1 Woman to Watch" for two consecutive years by American Banker.