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In a January 2020 interview, Parnas apologized to Yovanovitch for his role in the smear campaign against her.

After being ousted as U.S. ambassador to Ukraine, Yovanovitch became a Senior State Department Fellow at Georgetown University's Institute for the Study of Diplomacy. On January 31, 2020, it was reported that she had retired.

While ambassador to Ukraine, Yovanovitch was the target of a conspiracy-driven smear campaign, amplified by President Donald Trump and his allies. In May 2019, Trump abruptly recalled Yovanovitch from her post following claims by Trump surrogates that she was undermining Trump's efforts to pressure Ukraine to investigate his political rival, former vice president and 2020 U.S. presidential election candidate Joe Biden. Yovanovitch's removal preceded a July 2019 phone call by Trump in which he attempted to pressure Ukraine president Volodymyr Zelensky to investigate Biden. Following a whistleblower complaint about the phone call and attempts to cover it up, an impeachment inquiry against Trump was initiated by the House of Representatives. Yovanovitch testified in several House committee depositions in the inquiry.

Yovanovitch was respected within the national security community for her efforts to encourage Ukraine to tackle corruption, and during her tenure had sought to strengthen the Ukrainian National Anti-Corruption Bureau, which had been created to bolster efforts to fight corruption in Ukraine; these efforts earned Yovanovitch some enemies within the country. In a March 2019 speech to the Ukraine Crisis Media Center, Yovanovitch said that the Ukrainian government was not making sufficient progress to combat corruption, saying: "It is increasingly clear that Ukraine's once-in-a-generation opportunity for change has not yet resulted in the anti-corruption or rule of law reforms that Ukrainians expect or deserve." On April 1, 2019 Yovanovitch spoke at an anti-corruption conference where she thanked Ukrainians for their courage and commitment to end corruption.

On April 24, 2019, after complaints from Giuliani and other Trump allies that Yovanovitch was undermining and obstructing Trump's efforts to persuade Ukraine to investigate former vice president and 2020 presidential election candidate Joe Biden, Trump ordered Yovanovitch's recall. She returned to Washington, D.C. on April 25, with her recall becoming public knowledge on May 7, and her mission as ambassador being terminated on May 20, 2019. In a July 25, 2019 phone call with Ukrainian President Volodymyr Zelensky (the contents of which became public on September 25 2019), Trump pressured the Ukrainian government to investigate Biden and disparaged Yovanovitch to his foreign counterpart, calling her "bad news".

Documents to the House Intelligence Committee provided by Lev Parnas, a former associate of Giuliani, outlined text exchanges in which Lutsenko pushed for the ouster of Yovanovitch and in return offered to provide damaging information on Joe Biden. In Russian-language messages, Lutsenko told Parnas that Yovanovitch (referred to as "madam") should be ousted before he would make helpful public statements; for example, in a March 22, 2019 WhatsApp message to Parnas, Lutsenko wrote, "It's just that if you don’t make a decision about Madam—you are calling into question all my declarations. Including about B." It is thought that Lutsenko targeted Yovanovitch due to her anti-corruption efforts in Ukraine. One week before an April 1, 2019 conference on anti-corruption, Parnas exchanged encrypted WhatsApp text messages with Robert F. Hyde that indicated the ambassador was under surveillance and that her security was at risk. Hyde claimed he had merely forwarded messages received from a Belgium citizen named Anthony de Caluwe. After the House Intelligence Committee released the text messages, de Caluwe initially denied any involvement, but then reversed himself, saying that he had in fact sent the messages to Hyde but that the messages were a joke and "just a part of a ridiculous banter."

Yovanovitch's abrupt ouster shocked and outraged career State Department diplomats. Acting Assistant Secretary of State for European and Eurasian Affairs Philip Reeker, the chief diplomat for U.S. policy for Europe, testified that he had urged top State Department officials David Hale and T. Ulrich Brechbuhl, to issue a statement expressing strong support for Yovanovitch, but that top State Department leadership rejected this proposal. Former senior U.S. diplomats Philip Gordon and Daniel Fried, who served as assistant secretaries of state for European and Eurasian Affairs and as National Security Council staffers under presidents of both parties, praised Yovanovitch and condemned Trump's "egregious mistreatment of one of the country's most distinguished ambassadors," writing that this had demoralized the U.S. diplomatic corps and undermined U.S. foreign policy. The American Foreign Service Association and American Academy of Diplomacy, representing members of the U.S. diplomatic corps, expressed alarm at Trump's disparagement of Yovanovitch in his call with Zelensky. Michael McKinley, a career foreign service officer who served as ambassador to four countries and had been chief adviser to Secretary of State Mike Pompeo, resigned in October 2019 in protest of Trump's attacks against Yovanovitch and "the State Department's unwillingness to protect career diplomats from politically motivated pressure." Yovanovitch's ouster became one of the issues explored in the House of Representatives impeachment inquiry against Trump; her recall was termed "a political hit job" by Democratic members of Congress. Trump subsequently said she was "no angel" and falsely claimed that Yovanovitch had refused to hang his portrait.

On October 11, 2019, Yovanovitch gave closed-door deposition testimony before the House Oversight and Reform, Foreign Affairs and Intelligence committees. A transcript of Yovanovitch's full testimony was released to the public on November 5, 2019.

On November 15, 2019, Yovanovitch testified during the public impeachment hearings. In her testimony, Yovanovitch detailed how Giuliani and his associates Lev Parnas and Igor Fruman worked with a corrupt Ukrainian prosecutor to orchestrate a smear campaign against her, oust her from her post as ambassador, and "circumvent official channels" of Ukraine policy. Yovanovitch also testified, "Perhaps it was not surprising that when our anti-corruption efforts got in the way of the desire for profit or power, Ukrainians who preferred to play by the old, corrupt rules sought to remove me. What continues to amaze me is that they found Americans willing to partner with them and, working together, they apparently succeeded in orchestrating the removal of a U.S. ambassador. How could our system fail like this? How is it that foreign corrupt interests could manipulate our government?" While Yovanovitch was testifying, Trump denigrated her on Twitter. When read what the president had written about her, Yovanovitch testified: "It's very intimidating. I can't speak to what the president is trying to do, but the effect is to be intimidating." House Intelligence Committee Chairman Adam B. Schiff and other Democrats called Trump's conduct witness intimidation; Democratic Representative Jim Himes, a member of the Intelligence Committee, stated: "The president chose to respond to a patriotic and superb public servant with lies and intimidation. ...Her boss disparaged and intimidated her not after, but during her testimony." During questioning, the committee's Republicans avoided making personal attacks against Yovanovitch or seeking to undermine her credibility, but argued that Yovanovitch's removal and the events leading to it were not relevant to whether Trump had committed impeachable offenses and emphasized that Yovanovitch's removal occurred "before the main events under scrutiny took place."

An audio tape from April 2018, recorded at a private dinner between Trump and top donors and made public by ABC News in January 2020, captures Trump demanding Yovanovitch's removal, saying: "Get rid of her! Get her out tomorrow. I don't care. Get her out tomorrow. Take her out. Okay? Do it." The recording appeared to corroborate Parnas's account that he had told Trump that night that Yovanovitch was working against him.

In her testimony, Yovanovitch testified that Trump had pressured the State Department to remove her, and that she was "incredulous" to be removed based on "unfounded and false claims by people with clearly questionable motives." Yovanovitch stated that after her removal, Deputy Secretary of State John Sullivan had told her that she had done nothing wrong but that the State Department had been under political pressure from Trump to remove her since summer 2018. Sullivan, in his own testimony to Congress, corroborated Yovanovitch's testimony, confirmed that Yovanovitch was the target of a smear campaign, and publicly affirmed that Yovanovitch had served "admirably and capably" as ambassador.

Yovanovitch was announced as the nominee for U.S. ambassador to Ukraine on May 18, 2016, to replace Geoff Pyatt; the nomination was sent to the Senate the next day, and confirmed by voice vote of the Senate on July 14, 2016. Having been sworn in on August 12, Yovanovitch arrived in Ukraine on August 22 and presented her credentials on August 29, 2016.

As U.S. ambassador to Ukraine, Yovanovitch was the target of a conspiracy-driven smear campaign. Allegations against her were then made by Trump's personal attorney Rudolph W. Giuliani, as well as conservative commentator John Solomon of The Hill and Ukraine's then-top prosecutor, Yuriy Lutsenko, who accused her of being part of a conspiracy involving anti-corruption probes in Ukraine and efforts by the Trump administration to investigate ties between Ukrainian officials and the Hillary Clinton 2016 presidential campaign. Lutsenko, who has been accused by Ukrainian civil society organizations of corruption, claimed that Yovanovitch, an Obama administration appointee, had interfered in Ukraine politics, had given him a "do-not-prosecute" list and was interfering in his ability to combat corruption in Ukraine. The U.S. State Department said that Lutsenko's allegations against Yovanovitch were "an outright fabrication" and indicated that they were a "classic disinformation campaign." Lutsenko subsequently recanted his claims of a "do-not-prosecute" list. Solomon's stories were nonetheless amplified by President Trump, his son Donald Trump Jr., Giuliani, Solomon, and conservative media outlets. Ukrainians who opposed Yovanovitch were also sources for Giuliani, who "was on a months-long search for political dirt in Ukraine to help President Trump." Giuliani confirmed in a November 2019 interview that he believed he "needed Yovanovitch out of the way" because she was going to make his investigations difficult.

The State Department sought to stop Yovanovitch from testifying before Congress, in line with Trump's policy of refusing to cooperate with the impeachment inquiry. The House Intelligence Committee issued a subpoena, stating that "the illegitimate order from the Trump Administration not to cooperate has no force"—and Yovanovitch proceeded to give testimony.

After returning to Washington in 2012 and 2013, Yovanovitch served as Principal Deputy Assistant Secretary for the Bureau of European and Eurasian Affairs. In that position, Yovanovitch was a key State Department headquarters contact for U.S. diplomats in Europe, working with, among others, U.S. Ambassador to Poland Lee Feinstein, regarding issues such as U.S. missile defense in Poland. Yovanovitch received the department's Senior Foreign Service Performance Award six times and the Superior Honor Award five times. She was promoted to the rank of Career Minister in 2016.

Yovanovitch was appointed U.S. Ambassador to Armenia on August 4, 2008; she presented her credentials on September 22, 2008, and remained in this post until June 9, 2011. Her nomination as ambassador to Armenia was again confirmed by the Senate on a voice vote. During confirmation hearings, Yovanovitch acknowledged that Turks had committed mass killings, rapes, and expulsions of Armenians between 1915 and 1923, calling this "one of the greatest tragedies of the 20th century," but, in line with U.S. policy, declined to use the phrase Armenian Genocide, saying that the use of this politically sensitive phrase was a policy decision that could be made only by the highest-ranking U.S. officials, namely President George W. Bush and Secretary of State Condoleezza Rice.

While in Armenia, Yovanovitch oversaw a staff of almost 400 Americans and Armenians in one of the largest embassy compounds in the world. She pushed Armenian authorities to give fair treatment to Armenians arrested in post-election protests in 2008. Yovanovitch received the Secretary's Diplomacy in Human Rights Award, a department award honoring ambassadors who demonstrate "extraordinary commitment to defending human rights." She was also known for her work supporting democratic development and the advancement of women.

Yovanovitch is "well known in diplomatic circles for her measured demeanor and diligence in representing both Republican and Democratic administrations." Yovanovitch was appointed U.S. Ambassador to Kyrgyzstan on November 20, 2004; she presented her credentials on February 4, 2005, and remained in this post until February 4, 2008. Her nomination as ambassador to Kyrgyzstan was confirmed by the Senate on a voice vote.

From August 2001 to June 2004, as a career member of the Senior Foreign Service, she was the Deputy Chief of Mission of the U.S. Embassy in Kiev, Ukraine. From August 2004 to May 2005, she was the senior advisor to the Under Secretary of State for Political Affairs. Yovanovitch also served as International Advisor and Deputy Commandant at the National Defense University's Dwight D. Eisenhower School for National Security and Resource Strategy and as dean of the School of Language Studies within the U.S. Department of State's Foreign Service Institute.

Yovanovitch joined the United States Foreign Service in 1986. Her first foreign assignment, in Ottawa, was followed by overseas assignments including Moscow, London, and Mogadishu. From May 1998 to May 2000, she served as the Deputy Director of the Russian Desk in the U.S. Department of State.

Yovanovitch graduated from the Kent School in Connecticut in 1976; her parents were longtime foreign language teachers at the school. Yovanovitch earned a Bachelor of Arts degree in history and Russian studies from Princeton University in 1980. As part of her degree, Yovanovitch completed a 94-page long senior thesis titled "The Excommunication of Tolstoy. A Personal and Political Event." She studied at the Pushkin Institute in Moscow (1980) and was awarded a Master of Science degree from the National Defense University's National War College in 2001.

Marie Louise "Masha" Yovanovitch (born November 11, 1958) is an American diplomat and senior member of the United States Foreign Service. She served in multiple State Department posts, including Senior Advisor to the Under Secretary of State for Political Affairs (2004–2005); U.S. Ambassador to Kyrgyzstan (2005–2008); U.S. Ambassador to Armenia (2008–2011); Principal Deputy Assistant Secretary for the Bureau of European and Eurasian Affairs (2012–2013); and Ambassador to Ukraine (2016–2019). Yovanovitch is a diplomat in residence at the Institute for the Study of Diplomacy at Georgetown University. On January 31, 2020 it was reported that she has retired from the State Department.